SHIPPING & RETURNS
We are based in the UK and ship worldwide. We send your products with FedEx, DHL or Royal Mail in the UK, and FedEx or DHL for international orders. We deliver Monday to Friday only. During Christmas & New Year holiday period delivery may take longer.
We aim to ship stock products within 1-3 working days of receiving your order. For made to order and bespoke orders, please refer to the shipping times indicated below.
We use a signed service for all items except fabric samples, wallpaper samples and makeup bags. We will always show the final shipping amount, at checkout, before you confirm your order. Once your order is dispatched you will receive a shipping confirmation email with any tracking links. For any delayed parcels, it is best to check with the courier with the tracking information provided in your shipping email in the first instance, before contacting us
Some items are sent from different locations and will be shipped separately, in particular fabric, wallpaper, samples, and made-to-order items.
*Free shipping offers do not apply outside the UK and are only valid for UK orders over £99
STANDARD UK DELIVERY
We offer free UK shipping for all orders over £99.
For orders under £99 the following charges apply per delivery address:
- Cushions £8.95
- Make-up bags and trays £4.95
- Fabric Samples £1.95
Pouffes & Lampshades
Our pouffes & lampshades are handmade to order in the UK, therefore delivery can take 15-18 working days. This could potentially vary during peak trading times, so please check with our Customer Service Team
Our fabrics are printed to order in the UK, therefore delivery can take 10-15 working days to place the order. This could potentially vary during peak trading times, so please check with our Customer Service Team
Our rugs are handmade to your specific size and colour combinations Nepal by adult artisans and delivery takes 12 weeks.
As of 1st January, our EU customers are being asked to pay import duties. We regret that these are non-refundable; even if orders are returned. You may experience a slight delay to your delivery within the EU, although we are endeavouring to minimise this as much as possible. We are working on a more transparent process, in the meantime please accept our apologies, these factors are out of our control.
If you are outside of the EU, please rest assured that we are still delivering orders as normal and purchases may be subject to local import charges, which you (the customer) will be responsible for paying.
The prices quoted above are for the UK only. For delivery outside the UK, including the Channel Islands, please select the appropriate country at check out and a delivery cost will be updated.
Please note that non- UK purchases may be subject to local import charges, which you (the customer) will be responsible for paying.
All deliveries will require a signature upon arrival, so please feel free to leave an alternative delivery address. If you are not at home to receive your goods, you will receive a notification card. Please arrange for your free re-delivery or pick-up with the delivery provider.
If for any reason the goods cannot be redelivered or picked up and returned to us, an additional handling fee will be charged.
SHIPPING TO EUROPE
STANDARD SHIPPING - 5-7 WORKING DAYS - from £15 to £59.95 depending on the weight of the shipped goods.
SHIPPING TO THE USA
STANDARD SHIPPING - 5-11 WORKING DAYS - from £14.95 to £89.00 depending on the weight of the shipped goods.
SHIPPING TO THE REST OF THE WORLD
STANDARD SHIPPING - 5-11WORKING DAYS - from £19.95 to £119.99 depending on the weight of the shipped goods.
RETURNS & EXCHANGES
We accept refunds and exchanges.
We operate a 14-day returns policy from when you receive your order - you will need to contact us to advise us of your intentions to return and receive details of how to make a return If 14 days have passed since the receipt of your purchase, unfortunately, we are unable to offer you a refund.
Please note that cut fabrics and bespoke rugs and bespoke furnishings are not returnable. We recommend ordering fabric or rug samples to approve your colour choice before placing an order.
In the unfortunate event where goods arrive damaged and/or faulty, please contact us immediately on +44 (0)203 3719910 or email us on firstname.lastname@example.org.
For all other products, you will need to return the item, unused, in its original packaging and a re-saleable condition, to the returns address shown below enclosing your order confirmation.
For international returns please do not return items before receiving consent from Head Office. Email email@example.com for more information.
Eva Sonaike Ltd
1 Ballards Lane
London N3 1UX
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note we will not be responsible for items lost in transit during return, even if the service is provided by our courier service. However, we will endeavour to claim on the customers' behalf if our courier is used.
For further information please email firstname.lastname@example.org or call +44 (0)203 3719910