TERMS & CONDITIONS
This web site is owned and operated by Eva Sonaike. These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information. Eva Sonaike reserves the right to change these terms & conditions from time to time and it is the terms and conditions that you find on our website at the time you use our site that represent the applicable terms and conditions at that time. Eva Sonaike shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
All items are subject to availability. Eva Sonaike will inform you as soon as possible if the goods you have ordered are not available. We accept all major debit/credit cards, except American Express. All prices are quoted in UK sterling and are inclusive of VAT where applicable at the current rates and are correct at the time of posting the information. The total cost of your order is the price of the products ordered plus delivery. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your debit/credit card company processes the transaction. International orders may be subject to the relevant import taxes and customs duties and fees of the destination country. Eva Sonaike is not liable for any such taxes, duties or fees. Orders placed by you are an offer to purchase and a contract is only formally created once your offer to purchase is accepted by us. You will receive an email confirmation once your order has been accepted. Please note that all orders are subject to stock availability and in the event that your order is inadvertently accepted but without sufficient stock to fulfil the order, your order in respect of that item will be deemed null and void and you will be entitled to a full refund or exchange as you wish. You must ensure that you provide a full address including any relevant post code. Delivery costs are set out at the time your order is placed. Delivery will not be effected until full payment is received but once full payment is received, we shall place your items with the relevant post carrier within 3 working days.
LATE OR LOST ITEMS
Items to be delivered within the UK will be sent primarily by Royal Mail (in the UK) using their Special Delivery service. For items sent internationally these may either be sent through the Royal Mail Special Delivery service or another suitable post carrier. Once your items are placed by us with the relevant post carrier, we are no longer liable for those items and in the event that they are late, lost or stolen, it is with that relevant post carrier that any liability for late, lost or stolen items will lie. However, Eva Sonaike will endeavour to make all reasonable efforts to assist you in tracking down your items so that they are delivered to you.
RETURNS & EXCHANGE POLICY
Eva Sonaike will accept the return of any items ordered through our website so long you contact us within 14 days of receipt of your item to inform us that you wish to return the item and then ensure that the item is received by us no later than 28 days from the date on which you received the item and returned in an unused and re-saleable condition with the original packaging.. Goods are returned to Eva Sonaike at your own expense. We will also offer you the option of exchanging the item for something else in stock. If you receive a faulty or damaged item, then you must notify us within 14 days of receipt and we will offer you the choice of an exchange or full refund (including of your delivery charges). The item must then be returned by you to us, the reasonable costs of which we will also refund. Refunds will be made by the original payment method within 28 days of the receipt by us of the item. We recommend using recorded post and retaining Proof of Postage as we do not accept responsibility for items lost, delayed or stolen in transit.
Every effort is made to ensure that all the information on our website is correct at the time of viewing. If we discover an error relating to your order, we will contact you as soon as possible to advise you of the error and confirm that you still wish to proceed.
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is posted on the site. Although we aim to keep the website as up to date as possible, the information, including Product Descriptions, appearing on this website at a particular time may not always reflect the position at the moment you place an order. Please also note that owing to the hand-made nature of the products, there may well be natural variations between the image of the item you purchase and the actual product itself. Eva Sonaike shall not be liable for any direct or indirect or consequential loss arising from any inaccurate image or description.
By entering and using this site, you acknowledge and agree that all the text, graphics, images, photographs and designs including fabrics, accessories and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design right, trade mark rights and other intellectual property rights, which are either owned by Eva Sonaike. You acknowledge and agree that the material and content contained within this web site is made available for your non-commercial use only. You may view and download such material and content onto only one computer hard drive for such purpose. You agree to and agree not to assist or facilitate any third party to: a. Copy, reproduce, transmit, adapt, publish, display or distribute any part of this site; b. Commercially exploit or create derivative work of such material and content or to incorporate any of it into other work, including any website, whatsoever; c. Copy, make any design documents, make articles to, or otherwise use any of the designs depicted in this site; or d. Use the graphics on this site separately from the accompanying text; except with the prior written consent of Eva Sonaike. This site contains proprietary notices such as moral rights, trademarks, design and copyright information, the terms of which must be strictly observed and followed. All rights not expressly granted in these terms are reserved. Your use of this site is at your sole risk. Certain links on this site may lead to other web sites, which are not under the strict control of Eva Sonaike. When you activate any of these links you will leave the Eva Sonaike web site. We will accept no responsibility or liability in respect of the material on any web site that is not under our control.
You are not allowed to resell any goods or offer any goods for sale, in any country without our prior agreement.
You agree fully to indemnify Eva Sonaike, our officers, directors, employees, agents and suppliers, against all claims, liability, damages, losses, cost and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
FEEDBACK AND COMPLAINTS
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly.
LIMITATION OF LIABILITY AND WARRANTY
Your use of this site is entirely at your own risk. No warranties of any kind are given, whether express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation any warranties concerning the availability, accuracy or content of information, products or services obtained through this website. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Furthermore, Eva Sonaike shall not be liable for any direct, indirect or consequential loss arising from any breach of duty, breach of contract, negligence or in any other way in respect of any product or service provided by Eva Sonaike, whether through this website or otherwise. Liability for any claim in any circumstances shall be limited to the value of the item purchased.
JURISDICTIONAL & APPLICABLE LAW
All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales, in accordance with English law. All of the above does not affect your statutory rights.